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Frequently Asked Questions 


Below are a few of our most commonly asked questions. If you can't find an answer here or on another page on our website, please don't hesitate to call or email!


Tel: (603) 428 3059




What is Physical Therapy?

Physical Therapist are licensed healthcare professionals who specialize in the evaluation and treatment of physical injuries and dysfunctions.  They also provide services that include preventive training, management of disease and conditions, performance enhancement, and promotion of health, fitness, and wellness.  They are movement specialists that have extensive specialty training in understanding the relationship between anatomy, physiology, movement, and function.  Physical therapists use tools such as education, movement prescriptions, manual therapy, modalities, and other natural elements to help individuals improve their levels of comfort, activity tolerance, and function.

Can I use my insurance?


For pediatric physical services, you may be covered.  Even though we don't specifically advertise for adult physical therapy, we can also provide this service for those whom may be needing help.  Currently we accept Harvard Pilgrim, Blue Cross Blue Shield, and NH Families. However, if you are not covered, this does not mean you cannot submit a "superbill" to your insurance company for reimbursement.  These superbills can be created for you by us.  You can contact your insurance provider for further instructions on how to submit to get reimbursed.


Why Do you use a Cash-Based Model Instead of Taking Insurance? 


My focus has always been to provide the best possible care using the tools available to me as a Physical Therapist and Medical Exercise Specialist without limitation and to help provide the most effective solutions to patient/clients problems.  Insurance does place limitations on the care provided by physical therapists and is not something that covers personal training.   When working with certain populations that often benefit from both models and with chronic conditions, I find using a cash based model more effective.  Insurance does not cover ongoing management, full continuum of care, or prevention care (however all of these are within the scope of a physical therapist's practice), which is exactly what are often looking for. 

What are the Benefits of Cash Based?

  • Ability to receive preventative, management, maintenance, wellness, fitness care all in one

  • Receive therapy for the whole body not just parts of the body deemed allowable for treatment by insurance coverage 

  • No need to obtain permission or authorizations to receive therapy services so we can start working together as soon as you need to.  NH allows for direct access to a physical therapist

  • Receive more patient-therapist time without limitations on visits, time, or services provided

  • Have the ability to address multiple diagnosis's and/or problems/health concerns simultaneously in the same program

  • Receive full attention to your program design and progression through a full continuum of care

  • Provide you with all of the resources, manual therapy skills, and tools I have learned in my training without limitations

  • Experience constant ongoing evaluations and monitoring and eliminate mandated insurance re-evaluations

  • Have access to telehealth accessibility so you can be seen at your convenience and at location of your choice 

  • Working on the goals most important to you at the pace that best suits your lifestyle



How much do services cost?


If your child is using insurance you may be required to pay a co-pay each visit.  If you are paying cash, and for most services, a straight rate for 50 minutes of treatment is all that you'll pay.  Worried about cost but are really needing our services?  Please reach out for us.  To see specific costs, select a program you'd like to learn more about and scroll to the bottom of the page.  Costs subject to change.

What is Telehealth?

Telehealth is an alternative to an on-site clinical visit that provides you with real time two-way communication between you and your therapist at your convenience. These virtual visits work well to help reduce transportation, costs, access to care in remote areas, or during more convenient times when needed.  During these visits your therapist can perform assessments, treatments, goal setting, and dispense patient education right over the computer.  These visits can also offer functional training, movement facilitation, and/or exercise training through the use of live video.  This option is available to access with insurance and cash based at this time and are HIPPA compliant.  

What should I wear to my appointment?


We advise that you wear comfortable clothing/gym attire.  There is a changing area if you need a place to change prior or following your session at our facility.  If you are accessing our outdoor facility, you may want to wear footwear that is more acceptable for woodsy and hilly terrain.   We also provide disposable masks for both you and family as well as do quick and easy screenings each visit.

What if I can't make it to an appointment or need to change it?


Treatment and training with Creative Pathways Physical Therapy will be a team effort between you and us. We encourage you to come to your appointments on time or call 24 hours in advance if you would like to reschedule.  We do utilize a 24 hour cancellation policy.  This means, that any cancellation less than 24 hours we often ask you pay prior to your next visit.  Any questions regarding please ask.

Where do I park?


Henniker Site:  As you come up the driveway of Creative Pathways Physical Therapy, there will be parking available on your left.

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